Returns & Refund Policy

30-Day Return Policy

We want you to be completely satisfied. If you're not happy with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

Eligibility

Items must be returned in their original, unused condition with all original packaging. Limited edition items and customized pieces are final sale.

How to Return

Contact us at hello@reborndolls.com within 30 days of receiving your order. We'll provide return instructions and a return authorization.

Refunds

Refunds are processed within 5–7 business days of receiving your returned item. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Damaged or Defective Items

If your item arrives damaged, contact us immediately with photos and we'll arrange a replacement or full refund at no cost to you.